Shipping policy
Shipping Policy
Processing time
Orders are processed within [1–2] business days of being placed. Orders placed on weekends or holidays are processed the next business day.
You’ll receive a confirmation email with tracking as soon as your order ships.
Shipping costs
• Free standard shipping on orders over $50
• Exact shipping is calculated at checkout before you pay
Where we ship
We currently ship to united states, Asia, North America, South America, Australia, Africa, Europe
Tracking
You’ll get a tracking number by email when your order ships. Tracking can take 24–48 hours to show its first update — that’s normal and doesn’t mean anything is wrong.
Multiple items
Orders with several items may arrive in separate parcels, on different days, at no extra cost to you. If part of your order arrives and the rest hasn’t after 7 days, get in touch.
Customs and import duties
International orders may be subject to customs duties or import taxes charged by your country. These are not included in your order total and are your responsibility. We have no control over these charges and can’t predict them.
Lost or delayed parcels
If tracking hasn’t updated in [10] business days, contact us and we’ll open an enquiry with the carrier. If a parcel is confirmed lost, we’ll replace it or refund you.
Wrong address
Please check your shipping address at checkout. We can usually correct an address before an order ships — email us immediately. Once it’s shipped, we can’t reroute it, and parcels returned to sender due to an incorrect address may incur a reshipping cost.
Questions
Email Tailside.store@gmail.com with your order number.